PRIVACY POLICY
about us

Our website address is: https://www.netclickshop.com.

POLAR STUDIO LLC

75 Commerce Dr, P.O. Box XXXX

Grayslake, IL, 60030

USA

Comments

When visitors leave comments on our site, we collect the information provided in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string generated from your email address (also known as a hash) may be sent to the Gravatar service to check if you have an account. The Gravatar service privacy policy can be found here: https://automattic.com/privacy/. Once your comment is approved, your profile picture will be publicly visible alongside your comment.

Media

If you choose to upload images to the website, it is strongly recommended that you avoid uploading any images containing embedded location data, such as EXIF GPS information. This is important because visitors to the website can download these images and extract the embedded location data. To protect your privacy and prevent unintended sharing of your geographical information, always check your images for embedded GPS data before uploading them to the site.

Cookies

If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. This is for your convenience so you do not have to enter your details again when you leave another comment. These cookies will be stored for one year.

If you visit our login page, we will set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.

When you log in, we will set up several cookies to save your login information and your screen display preferences. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be deleted.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie contains no personal data and only indicates the post ID of the article you have just edited. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor had visited those websites directly.

These websites may collect data about you, use cookies, embed additional third-party trackers, and monitor your interactions with the embedded content, including tracking your activity if you have an account and are logged into the website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email. We share your data only with trusted partners and service providers who help us operate our website, conduct our business, or serve you, provided they agree to keep this information confidential. We do not sell, trade, or rent your personal information to others. Additionally, we may share your data if required by law or to protect our rights and safety.

How long we retain your data

If you leave a comment, the comment and its metadata will be retained indefinitely. This allows us to recognize and approve any follow-up comments automatically, rather than holding them in a moderation queue.

For users who register on our website (if any), we store the personal information they provide in their user profiles. All users can view, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also view and edit this information.

What rights you have over your data

If you have created an account on this website or previously left comments, you have the right to request an export of all personal data we hold about you. This includes any information you provided during your interactions with us. Additionally, you may request the deletion of your personal data from our records. However, please note that this request does not apply to data we are legally required to retain for administrative, legal, or security purposes. Such data must be preserved in accordance with applicable laws and regulations.

Where your data is sent

Visitor comments can be reviewed and filtered using an automated spam detection service designed to identify and block unwanted or irrelevant messages. This system helps maintain the quality of comments by automatically screening for spam content before publication.

Visitor comments posted on this website may be reviewed and screened using an automated spam detection service designed to identify, filter, and block unwanted or inappropriate content. This process is essential for maintaining the quality, relevance, and integrity of the comments section by preventing spam, malicious posts, and irrelevant material. As a result, it helps ensure a positive, safe, and enjoyable experience for all users participating in the discussion.

Refund

Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Several types of goods are exempt from being returned. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns of intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations in which only partial refunds are granted:

  • Book with clear signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
What we collect and store

This sample language covers the basics of what personal data our store may collect, store, and share, as well as who may have access to that data. Depending on the settings enabled and the additional plugins used, the specific information our store shares may vary. We recommend consulting a lawyer when deciding what information to disclose in your privacy policy.

We collect information about you during the checkout process on our website.

While you visit our site, we will track the following:

  • Products you’ve viewed: we’ll use this to, for example, show you products you have recently viewed
  • Location, IP address, and browser type: we use this information for purposes such as estimating taxes and shipping.
  • Shipping Address: We will ask you to enter this information so we can estimate shipping costs before you place an order and ensure we send your order to the correct address.

We’ll also use cookies to keep track of your cart contents while you browse our site.

Note: You may want to provide more detailed information in your cookie policy and include a link to that section here.

When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information such as username and password. We will use this information for purposes such as:

  • Send you information about your account and order details
  • Respond to your requests, including refunds and complaints, promptly and professionally.
  • Process Payments and Prevent Fraud
  • Comply with any legal obligations we have, such as calculating taxes.
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email, and phone number to simplify the checkout process for future orders.

We generally store your information only as long as necessary for the purposes for which we collect and use it, and as long as we are legally required to do so. For example, we retain order information, including your name, email address, and billing and shipping addresses, for five years for tax and accounting purposes.

We will also store comments or reviews if you choose to leave them.

Who on our team has access

Members of our dedicated and carefully selected team have authorized and secure access to the personal information you provide. This group specifically includes both Administrators and Shop Managers, who are granted permission to access and manage the following data:

  • Order information such as what was purchased, when it was purchased, and where it should be sent.
  • Customer information such as your name, email address, billing details, and shipping information.

Our dedicated team members have full access to this essential information to efficiently fulfill your orders, promptly process any refunds you may require, and provide comprehensive support to assist you with any questions or concerns.

What we share with others

This may include, but is not limited to, categories such as analytics services that help us understand user behavior, marketing platforms used to promote products or services, payment gateways that securely process transactions, shipping providers responsible for delivering products, and any third-party embeds integrated into our site that require access to certain data. Transparency about these data-sharing practices is essential to ensure users are fully informed.

We share certain types of information with trusted third-party partners who assist us in fulfilling your orders and maintaining our store services efficiently.

Payments

Please refer to the PayPal Privacy Policy for comprehensive and detailed information about their privacy practices and policies. This document offers in-depth insights into how your personal data is collected, used, and protected.

We accept payments securely through PayPal, our trusted payment processor. When you make a payment, certain pieces of your data are transmitted to PayPal to facilitate the transaction. This includes essential information needed to process or support the payment, such as the total amount of your purchase, your billing details, and other relevant payment information. This data transfer ensures your payment is completed smoothly and securely.

Returns

Once we receive your returned item and have thoroughly inspected it, we will promptly send you an email to confirm that your return has been successfully received. Additionally, we will update you on the status of your refund request, including whether it has been approved or denied after careful review.

If your request is approved, your refund will be processed promptly, and a credit will be automatically applied to your credit card or the original payment method you used. This process usually takes place within a specified number of business days, ensuring you receive your funds in a timely manner.

Late or missing refunds

If you have not yet received your refund, the first step is to carefully and thoroughly check your bank account again to ensure the refund has not already been deposited without your notice. Take time to review all recent transactions in detail and verify whether the refund amount appears in your account activity. This careful review can help confirm whether the refund has been processed and prevent any unnecessary delays or confusion.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have carefully followed all the steps outlined above and still have not received your refund, please do not hesitate to contact us directly by sending an email to shop@netclickshop.com. Our dedicated customer service team is here to assist you every step of the way and ensure that your concerns are addressed as quickly and efficiently as possible. We are committed to providing you with prompt support and resolving any issues you may have with your refund.

Sale items

Only items purchased at their regular full price are eligible for a refund. Items bought during a sale or promotional event, including sale items, are not eligible for any type of refund or return.

Exchanges

At Netclickshop, we want you to be completely satisfied with your purchase. If you need to exchange an item, please read our exchanges policy below:

  • Items must be returned within 30 days of delivery.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Personalized or custom-made items are not eligible for exchange unless defective.
  • Contact our customer service team with your order number and details of the item you wish to exchange.
  • We will provide instructions on how to return the item.
  • Return Shipping
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a tracked shipping service to ensure your return arrives safely.
  • Processing Exchanges
  • Once we receive the returned item and verify its condition, we will process the exchange.
  • Exchanges will be shipped within 7 business days after we receive the returned item.
  • Out of Stock Items
  • If the item you want for exchange is out of stock, we will offer a refund or store credit.
  • Refunds
  • If you prefer a refund instead of an exchange, please refer to our Refund Policy.

If you have any questions or need further clarification about our exchange policy, please do not hesitate to contact us. Our dedicated customer service team is always happy and ready to assist you with any concerns or inquiries you may have. To exchange your product, please mail it to:

POLAR STUDIO LLC

75 Commerce Dr, P.O. Box XXXX

Grayslake, IL, 60030

USA

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to your address, you will receive a gift credit equal to the value of the item you are returning. After we receive and process the returned item, a gift certificate for that amount will be mailed to you for future use.

If the item was not specifically marked as a gift at the time of purchase, or if the person who gave you the gift had the order shipped directly to themselves with the intention of giving it to you later, any refund will be processed and sent back to the original gift giver. As a result, the gift giver will be notified and informed of your return and the refund transaction.

Shipping returns

To return your product, please mail it to:

POLAR STUDIO LLC

75 Commerce Dr, P.O. Box XXXX

Grayslake, IL, 60030

USA

You are responsible for covering all shipping costs associated with returning your item. Please note that shipping fees are non-refundable under any circumstances. If you receive a refund for your returned item, the amount you paid for return shipping will be deducted from the total refund issued to you.

Depending on the region or location where you live, the time it takes for your exchanged product to be delivered and reach your doorstep can vary significantly. Factors such as distance, shipping methods, and local postal services all influence the overall delivery timeframe.

If you plan to return items of higher value or more expensive items, we strongly recommend using a shipping service with tracking capabilities or purchasing shipping insurance for added protection. Please note that we cannot guarantee the safe receipt of your returned item once it has been shipped back to us.

Need help?

For any inquiries or questions related to refunds and returns, please feel free to contact us directly at our email address: shop@netclickshop.com. We are here to assist you and provide all the necessary information regarding your concerns.